FREQUENTLY ASKED QUESTIONS

Those who ask questions are smart! Here are some frequently asked questions with the answers provided for your convenience. If you have any questions or inquiries, please feel free to message us and we’ll get back to you shortly.

FAQ

Q. Can I pick the services I want?

A. Customers are always right! Choose what services you want, and we’ll do it extraordinarily for you!

Q. How do you select my caregiver?

A. All of our caregivers have successfully passed a thorough reference and national criminal background check and are bonded and insured. We match your specific needs and requests to the skills and background of each caregiver to find the ideal companion.

Q. Do I get to pick the person looking after me?

A. Yes, you can request a screening if you do not like the ones we have provided you.

Q. Are all your employee nurses?

A. Some are nurses, and some are caregivers. All of them are trained professionals that will best fit your needs.

Q. Are your employees trained?

A. All of our employees are specially trained in a health discipline or internally at Extraordinary Home Care Services. They do not stop learning, they do not stop training.

Q. What happens if my caregiver gets sick?

A. You can either cancel the appointment or let us give a replacement for your caregiver.

Q. Is Extraordinary Home Care Services only available in the home?

A. No, whether you live at home, on a senior’s complex, or in a healthcare facility, we can provide you the services that you need.

Q. About the cost of your services, is it covered by my health plan?

A. It will depend on the services you will avail; some of them may be covered by your health plan. You will need to contact your health plan provider for further information.

Q. Do you accept credit card payments?

A. Yes. We do accept a variety of payment options.

Q. Is there any additional cost to me?

A. No. Every agreement is clear and transparent; there are no hidden fees.

Q. Can you do short-term senior care?

A. Yes, we provide services because we care and not because we want a long-term contract. Our services always differ depending on what you need.

Q. How long will it take to get a caregiver?

A. We can provide a caregiver/nurse to attend to your needs immediately.

Q. What are the different services that you offer?

A. Extraordinary Home Care Services offers services from dust to rugs. This means that we have a wide range of services that you can avail. it ranges from alzheimer’s care, parkinson’s care, respite care, after surgery care, travel care, child care, walking and mobility, grooming, medication reminders, meal prep, errands, transportation, shopping, light housekeeping up to companionship services.